At D2D Fashion, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return under the following conditions.
Return Eligibility
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Returns can be requested within 7 days of the date of delivery.
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Products must be unused, unwashed, unworn, and in their original condition.
- All original tags, labels, packaging, and accessories must be intact.
- A valid order number or proof of purchase is required to process the return.
Non-Returnable Items
The following items are not eligible for return:
- Innerwear and intimate wear.
- Customized or personalized products.
- Gift cards and promotional items.
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Products marked as Final Sale or Non-Returnable.
- Items that have been used, washed, damaged, altered, or returned without original tags.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact our customer support within 48 hours of delivery. Kindly share:
- Order Number
- Product images
- Package images
- Unboxing video (if available)
Our team will verify the issue and provide a suitable resolution.
Return Process
- Contact our customer support with your Order ID.
- Once your request is approved, return instructions will be shared.
- Pack the product securely in its original packaging.
- Our courier partner will arrange a pickup (where service is available). If pickup is unavailable, you may be requested to self-ship the product.
Refund Policy
- Refunds are processed only after the returned product passes our quality inspection.
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Approved refunds will be credited to the original payment method within 5–7 business days.
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after verification.
- Shipping charges, COD charges, and convenience fees (if any) are non-refundable unless the return is due to our error.
Exchange Policy
- Exchanges are subject to stock availability.
- If the requested size or product is unavailable, a refund or store credit may be offered.
Return Rejection
Returns may be rejected if:
- The product is used, washed, damaged, or missing tags.
- The return request is raised after the eligible return period.
- The item does not meet our return eligibility criteria.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact our Customer Support Team.
Thank you for shopping with D2D Fashion. We appreciate your trust and look forward to serving you again.
