Effective Date: [30/06/2026]
At D2D Fashion, we are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.
1. Order Processing
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All orders are processed within 0-1 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During sales, festive seasons, or promotional events, order processing may take slightly longer.
2. Shipping Coverage
We currently ship across India.
If your location is serviceable by our courier partners, your order will be delivered to your doorstep.
3. Estimated Delivery Time
Estimated delivery timelines are:
-
Metro Cities: 2–5 Business Days
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Tier 2 & Tier 3 Cities: 3–7 Business Days
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Remote Locations: 5–10 Business Days
Delivery timelines are estimates and may vary depending on courier availability and your location.
4. Shipping Charges
- Shipping charges (if applicable) will be displayed during checkout before payment.
- Free shipping offers, if available, will be automatically applied as per the promotional terms.
5. Order Tracking
Once your order has been shipped, you will receive:
- A Shipping Confirmation Email
- SMS/WhatsApp notification (where available)
- Tracking Number and Courier Details
You can track your shipment using the tracking link provided.
6. Delivery Attempts
Our courier partner will make multiple delivery attempts.
If the customer is unavailable or the delivery cannot be completed due to an incorrect address, unreachable phone number, or refusal to accept the package, the order may be returned to us.
Additional shipping charges may apply for re-dispatch requests.
7. Address Changes
Please ensure that your shipping address and contact details are accurate before placing your order.
Address changes cannot be guaranteed once the order has been shipped.
8. Delayed Deliveries
Delivery may be delayed due to:
- Bad weather
- Natural disasters
- Public holidays
- Government restrictions
- Courier network delays
- High order volumes during sales
We appreciate your patience in such situations.
9. Damaged or Open Packages
If your package appears damaged, tampered with, or opened at the time of delivery:
- Do not accept the package if possible.
- Take clear photos of the package.
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Contact our customer support within 24 hours of delivery.
We will investigate the issue and provide an appropriate resolution.
10. Lost Shipments
If your order is marked as delivered but you have not received it, please contact us within 48 hours. We will coordinate with the courier partner to investigate the shipment status.
11. International Shipping
Currently, D2D Fashion ships only within India. International shipping is not available at this time.
12. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
D2D Fashion
Email: support@d2dfashion.com
Website: www.d2dfashion.com
Customer Support: [7709354690]
Customer Support Hours:
Monday – Saturday: 10:00 AM – 6:00 PM (IST)
